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Refund policy

Every order from pjpauljones.com has a 30 days return or refund guarantee. This entitles you to claim a refund or replacement within 30days of receiving your items. To make a claim, please follow one of the options below.

Situations When We Refund

  1. Product issues
    We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.
  2. Item out of stock
    If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
  3. PayPal Issues
    If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

Return Process

  1. Please include the following information in the return package : 
    ① Order number and product SKU of the item(s) you want to return. 
    ② Shipping label (outside the package). 
    ③ Reasons for return.
    Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail. And please also send us your tracking number.
    We will refund you after we have received your package and inspected it.
  2. Return Announcement
    ① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on Dresses, Skirts, Tops, Accessories.
    ② Please contact us no later than 14 days after you have received your order.
    ③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
    ④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
    ⑤Please allow 1-2 weeks from the time you mail your return for it to be processed. We will send you an -email once your return request has been successfully processed.
Please mail your items to this address:  2ND Floor. Building C, 58 YangDong Road, Industrial Park, Suzhou, 215000, China
Notice:
Customers need to pay the return shipping fee for the following situation:
1. Choose wrong size, wrong style;
2. Don't want/like;
3. Nothing wrong with the product, but still want to return.
Please contact us for any further issues about returns through email: support@pjpauljones.com
Please contact customer service to obtain return and exchange address

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