Paul Jones FAQs

Return & Refund

1. How do I make a return?

Before mailing out your returned package, please make sure to initiate your return request on the website or contact our customer service center within 30 days from the date you've received all your items.

You cancontact our customer service center directly via email (

2. My returned item(s) have been delivered. When will I receive my refund?

Generally, it takes 7-14 business days for the order refund to arrive to account, which varies from bank to bank/credit company/online account issues the refund step.

Regarding the specific arrival time, please also pay attention to the time limit for processing international transactions in the country where payers are located.

3. Where will the refund be issued?

Your refund will be issued to the original credit card used for the purchase.

If you haven't received a refund within 30 days after the approval of refunds. Please contact

4. Can I exchange the size/color of the items?

Before the package is shipped, you can change the size or color; after the package is shipped, it is necessary to receive your returned product to change the size or color for you, it should be noted that the returned product must be unworn or laundered.

5. Do I have to pay for shipping when I make a return?

Yes, shipping costs of returns will pay by the customer.


1. Where can I find the sizing page?

1.Head to the product page of the item you want to order, scroll until you see the size chart of product and size purchase reference.

2.You can check it out by clicking on this link.

2. What size should I order?

Our size guide is a general guideline for recommending what size we think best suits you! You can refer to here: However, please kindly note that some pieces may fit differently depending on the style. If you have any questions about specific measurements, please contact us so we can make sure you're satisfied with your decision.

3. Your sizing is too small/large and doesn't fit me.

Please kindly note that some pieces might fit differently depending on the styles. If you have any questions about specific measurements, please contact us so we can make sure you're satisfied with your decision.

Shipping & Delivery

1. How do I track my order?

You will receive a shipping notification email containing the tracking number as soon as your order has been shipped. You can click the link below to track the logistic information of your order. The tracking page will be updated to reflect the real-time location of your order.

2. How long will the order take to arrive?

Total Delivery TimeProcessing Time+Shipping Time. Processing Time: Before shipping your order, normally we need 2-5 business days to prepare your products. The processing time is separate from the shipping time. Kindly note a small number of orders may still need between 57 business days depending on stock availability. We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please contact us at within 12 hours. Shipping time: Generally, for Global Shipping, it will take 12-25 business days for your orders to reach you, some distance area might take even longer. For US Domestic Shipping, it will be delivered in 3-7 business days for most US, some distance area might take a bit longer.

3. Why is my order taking so long to ship?

If you have not received the package for a long time or the logistics information has not been updated, please contact our customer service center by email: (

We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, etc. Your patience is highly appreciated.

4. Why haven't I received my order when my package has been delivered?

Please follow the steps below:
1. Double check the delivery address on your order is correct.
2. Ensure that your package wasn’t picked up by someone else or delivered to a different location outside your property.
3. Check for notice of attempted delivery via 17 Track:
4. Contact your local courier for the delivery details.

If you still cannot find your package, please feel free to contact us at (

5. Why is there no tracking update?

As some packages are shipped internationally, you may not see updates via local couriers until the package is in transit, cleared by local customs, and entry is granted into your country. This process can take anywhere from 3 to 5 days. If your order is still under the estimated delivery time frame, please wait patiently! Once this process has been completed, you will be able to see your tracking updates.

If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help: (

6. Why did I only receive part of the order?

Due to overweight or stock reasons, we will divide some orders into several packages for shipment, you will receive the remaining items in the next few days.

7. Why was my order divided into two or more packages?

Your order is overweight due to too many items or contains pre-order products. For overweight orders, we may split the order and ship it out in several packages. And we will give priority to the items in stock so that you can receive them as soon as possible. We will also ship out the remaining products as soon as they are in stock.

8. Will I be responsible for any customs or duty fees?

Generally, customers doesn't need to pay customs or duty fees. For orders from Europe, due to policy constraints, shipments will be delivered with duties and tax unpaid. Therefore, all import (customs) duties and/or taxes will be charged once the parcel reaches its destination country. If any, these charges must be paid by the customer.

Order Issures

1. I didn't receive the order confirmation email?

1. The most common issues are an incorrect email address or the email has gone to your "junk/spam" mail. Please check your "junk mail/spam" folder. If it is still not find it, you can contact our customer service by e-mail:(
2. The email address may have been incorrectly inputted when the order was placed, please contact customer service to change your email address.

2. Can I add products to or delete products from my order?

Before submitting your order, please make sure all the details in it are final.
1. You cannot add products to your order after you've placed it successfully. If your order has not been packaged yet, you can cancel it and place a new order for the products you need. Or you can place an new order for the product you want to add.
2. If you'd like to delete a certain product from your order, you can do so before your order is packaged.
If the package has already been shipped, we are unable to make any changes to your order. If your order cannot be changed, please see our return policy.

3. Can I change my shipping address?

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing order.

2. For change shipping address, please contact our Customer Service: ( Please note that:

We can only help you modify your shipping address BEFORE SHIPPING.

3. If the order has already been shipped to destination country and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.

4. Can I cancel my order?

Please note that requesting cancellation for your order is limited to the following guidelines would still be possible if:
An order is still in processing status. If your order has been processed and has already been shipped we would not be able to cancel it. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.